Privacy

1. Introduction

Welcome to Trikle Technology. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using our website, mobile app, or any other service we provide, you agree to the practices described in this policy

2. Scope

This Privacy Policy applies to:

All users of Trikle's website, mobile applications, and other online services. All personal data collected, processed, and stored by Trikle Technology. All employees, contractors, and third-party vendors handling customer

3. Definitions

- Personal Data: Any information that can be used to identify an individual, such as name, email, phone number, financial information, etc. - Processing: Any operation performed on personal data, including collection, storage, use, and sharing. - Data Subject: The individual whose personal data is being processed. - Controller: Trikle Technology, which determines the purposes and means of processing personal data. - Processor: Any third party that processes personal data on behalf of Trikle Technology.

4. Information We Collect

4.1 Personal Data You Provide

We collect the following types of personal data when you register, use our services, or contact us: - Identity Information: Full name, date of birth, national ID, or passport number.

- Contact Information: Email address, phone number, and mailing address. - Financial Information: Bank account details, payment card information, transaction history. - Authentication Data: Username, password, and security questions. - KYC Data: Government-issued identification, proof of address, and biometric data (if applicable).

4.2 Automatically Collected Information

We may collect certain information automatically when you use our services: - Device Information: IP address, browser type, device type, and operating system. - Usage Data: Pages viewed, links clicked, and other interactions with our website or app. - Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to track user activity and preferences.

5. How We Use Your Information

We use your personal data for the following purposes: - Service Delivery: To provide, manage, and improve our financial services. - Account Management: To create, verify, and manage your user account. - Customer Support: To respond to your inquiries, resolve issues, and provide technical support. - Compliance: To comply with legal, regulatory, and anti-fraud requirements (e.g., KYC, AML). - Marketing: To send promotional materials, special offers, and other marketing communications (with your consent). - Analytics: To analyze user behavior and improve our services.

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: - Consent: When you provide explicit consent for us to process your data. - Contractual Necessity: To fulfill our contractual obligations to you. - Legal Obligation: To comply with legal and regulatory requirements. - Legitimate Interests: To improve our services, ensure security, and prevent fraud.

7. How We Share Your Information

We may share your personal data with:

- Third-Party Service Providers: For payment processing, customer support, data analytics, and marketing. - Regulatory Authorities: To comply with legal obligations, such as anti-money laundering (AML) and Know Your Customer (KYC) requirements. - Business Partners: With your consent, for joint marketing initiatives. - Law Enforcement: In response to court orders, subpoenas, or other legal processes. We do not sell your personal data to third parties.

8. Data Security

We implement the following security measures to protect your personal data: - Encryption: Data is encrypted in transit (using TLS) and at rest (using AES-256). - Access Controls: Role-based access controls (RBAC) to restrict access to sensitive data. - Data Masking: Sensitive information is masked where applicable. - Firewalls and Intrusion Detection Systems (IDS): To prevent unauthorized access. - Regular Security Audits: We conduct regular security assessments and penetration testing.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy: - User Account Data: Retained for the duration of your account and for up to 5 years after closure. - Transactional Data: Retained for 7 years to comply with financial regulations. - Marketing Data: Retained until you opt-out of marketing communications. Once the retention period expires, your data will be securely deleted or anonymized.

10. Your Rights

You have the following rights regarding your personal data: - Access: Request access to the personal data we hold about you. - Correction: Request corrections to inaccurate or incomplete data. - Deletion: Request deletion of your personal data, subject to legal obligations. - Objection: Object to the processing of your data for direct marketing or other legitimate interests. - Data Portability: Request a copy of your data in a structured, machine-readable format. - Withdraw Consent: Withdraw your consent at any time (where consent is the legal basis for processing). To exercise your rights, please contact us at [Privacy Contact Email].

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website:

- Essential Cookies: Necessary for website functionality. - Analytics Cookies: To analyze site usage and improve performance. - Marketing Cookies: To deliver personalized advertisements. You can manage your cookie preferences through your browser settings.

12. International Data Transfers

We may transfer your personal data to countries outside your jurisdiction:

- Data transfers will be protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs). - We ensure that all third-party service providers comply with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the **Effective Date** of the revision. Your continued use of our services constitutes acceptance of the updated policy. - Last Updated: [Date]

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: Data Protection Officer (DPO) [Full Name] [Email Address] [Phone Number] [Company Address]

15. Regulatory Compliance

- We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR), Nigeria Data Protection Privacy Act (NDPPA), and local data privacy laws. - We may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

This comprehensive Privacy Policy ensures that Trikle Technology handles user data responsibly, maintains transparency, and adheres to regulatory requirements, thereby building trust with users and safeguarding their personal information.

Last updated: 04/02/2025